Privacy policy

Who we are

Stanza Interiors is a remote interior design studio. It is run by Prouve Inc, a Delaware corporation based in Austin, Texas, which does business as Stanza Interiors. In this policy, “we” and “us” mean Stanza.

This policy covers this website, the pages you sign in to, and our calls, texts and email with you, your family and the builder on your project.

What we collect

• Who you are. Names, email addresses and phone numbers for each person on your account, and the address of the house.
• Booking a consultation. Your name, email, phone number and what you tell us about your house when you book a call through our Google Calendar booking page, and the recording of the call itself (explained below). We use that phone number only to call you; we don’t text it unless you become a client and agree to texts, or you text us first.
• Your house. Plans, photos, measurements and 3D scans, whether you send them or we arrange a scan. If you scan rooms yourself with an app such as Polycam, that app’s own terms apply until you send us the scan.
• What you tell us. Our recorded calls (explained below), texts, voicemail and email with the studio. If your children join the kickoff call to tell us about their rooms, their voice and image are recorded too, with your written consent.
• Your taste and decisions. Questionnaire answers, reactions, picks and approvals, the reasons you give for them, and what we infer about your taste from our conversations, which we mark as inferred.
• Orders and payments. What you buy, what you pay, deliveries and any damage claims. Card and bank details go straight to Stripe, our payment processor; we don’t store them and see only the last four digits.
• Builders and our receiving partner (the local company that takes in, checks and delivers what we order). If you work on a family’s project with us: your name, phone number and email, our texts and emails with you, and when you open your project page.
• Signing in. The email address we send your sign-in code to, and when you sign in.
• Visiting this website. Our web host keeps standard server logs (IP address, browser and the pages requested) to keep the site running and secure. This site uses no advertising or tracking cookies and lets no one track you across other sites, so a browser’s Do Not Track signal changes nothing here. The pages you sign in to use a cookie or browser storage only to keep you signed in. Links to makers’ sites take you to pages run under their own privacy policies.

Why we use it

To design, order and deliver your rooms; to run your account, payments and membership; to keep you and your builder up to date; and to keep a record of every decision and the reason for it, so nothing is lost between calls.

We use AI tools for parts of this work. Google Meet, Read AI and Quo record and transcribe our calls, and Claude, made by Anthropic, helps our designers draft notes and keep track of each person’s preferences. Some routine filing, such as noting a preference you told us, is saved automatically once it has proven accurate, and a designer can see and correct it. Nothing we draft reaches you until a person approves it.

We get better with each project. What we learn about pieces, makers and methods may help other families, but never with your name, your address or anything else that identifies you.

We never sell your information or share it for anyone else’s advertising.

Who sees it

• Inside Stanza. Our founders, and the designers working on your project while they are assigned to it.
• Inside your family. Owners see everything we post to your private project pages, including prices, the budget and room estimates. Family members an owner invites, aged 13 and over, see the projects they are part of, without prices. Each person sees their own questionnaire answers. A guest link, which you can send to friends to show the design, opens a lookbook only, with no prices.
• Your builder and our receiving partner. Each gets a private page for your project with what they need: what has been confirmed, when it is needed and what is being delivered. They never see prices or your conversations with us.
• The makers we buy from. The order details they need. Deliveries go to our receiving partner, who uses your address to deliver and place them.
• A scanning service, if we arrange a 3D scan: your address and how to get into the house.
• The services we run on, which handle your information to provide their service to us, including Supabase (our database and file storage), Google Workspace (email, video calls and calendar), Read AI (call notes and transcripts), Quo (our phone and texting service), Stripe (payments), Resend (the emails our system sends), Vercel (this website) and a separate storage service that holds a nightly copy of your files.
• Anthropic. Our founders and designers use Claude, made by Anthropic, through their own Claude accounts, so Anthropic handles what we share there under its own privacy policy. Every account that works with your information has Anthropic’s setting for training its models on chats turned off. Anthropic keeps those chats until we delete them on the schedule below, then for up to 30 days, or longer if its safety systems flag one. Our system also sends texts, emails and call notes to Anthropic’s business service to suggest preference updates; Anthropic doesn’t train on what our system sends.
• The public, only if you give us written permission to show your renders or finished rooms.
• When the law requires it, or to protect someone’s safety or our legal rights.
• A new owner, if Prouve Inc is ever sold or merged, who would hold your information under this policy.

Text messages

We text with you about your project from Stanza’s numbers, including one set up for your family. We text only people who agree: clients in our agreement, and anyone else once they text us first. A number from our booking page, or one someone else gives us, isn’t texted until its owner agrees. Message frequency varies. Message and data rates may apply. Reply HELP for help, or STOP (or tell us any other way) to stop texts from every Stanza number.

We never share your mobile number or your consent to receive texts with any third party or affiliate for their marketing or promotional purposes. Text-message opt-in data and consent are excluded from all the sharing described in this policy and are not shared with any third party, other than the providers that deliver our texts. The full text-message terms are in our Terms.

Recordings

We record our video calls on Google Meet, from the free consultation onward, and calls to and from Stanza’s Quo numbers, so that nothing you tell us is lost. On Meet, both Meet and Read AI, our note-taking service, show everyone on the call that it is recorded, we say so at the start, and the call is transcribed with each speaker marked. Calls on Stanza’s Quo numbers begin with a short notice that the call is recorded. Tell us before or at the start of any call and we won’t record it.

Everyone who signs our agreement consents to recording in it, and the consent for the kickoff call names any children who join. Once a Meet recording is filed to your project, we delete it from Google Drive.

How long we keep it

• Call recordings, including the copies our phone, video and note-taking services keep: until six months after your membership ends. If you don’t go ahead after a consultation, we delete its recording, transcript, notes and booking details within 90 days of the call. Transcripts and notes from your project’s calls are kept with the rest of your records.
• Everything else: for as long as your account is open. Your account stays open after your membership ends, so a later project can pick up where the last one left off, until you ask us to close it. When your account closes, we delete your information within 90 days, apart from the records below.
• Records we need to keep, even after you ask us to delete the rest: invoices and tax records for as long as the law requires, and the record of your consent to texts and of any STOP for four years, so we can show we only texted with permission.

You can ask us to delete your information at any time. Deleted information can stay in our backup copies for up to 30 days.

Your choices

Wherever you live, you can ask us to:

• show you the information we hold about you, or send you a copy;
• correct anything that is wrong;
• delete your information, or close your account;
• stop texting you (reply STOP to any text).

Email hello@stanzainteriors.com from the address you gave us, and we will reply within 30 days. An owner can ask for the whole account; a family member can ask for their own information. Deleting information during a project can mean we can’t finish it, and we will tell you if so. Asking will never change how we treat you.

Children

Our clients are adults. An owner can give family members aged 13 and over their own sign-in under the owner’s account. Children under 13 never get a sign-in; they can join the kickoff call with a parent, and what they tell us is kept under the parent’s account. A parent agrees to this in writing before the call. The recording and transcript are handled by Google Meet and Read AI, and notes from it may be used in Claude, as with our other calls. The recording is deleted six months after your membership ends, and the notes from it are deleted with the rest of your account, or sooner if you ask.

A parent can ask to see, correct or delete what their child told us, or ask us to stop using it. If you think a child under 13 has given us information without a parent, tell us and we will delete it.

Keeping it safe

Our database and file storage are in the United States. Our system is built so that every family’s records are walled off from every other family’s: it refuses to save anything that links two families, and each person sees only what their role allows. Sign-in uses a one-time code instead of a password.

The database is backed up daily and files are copied nightly to a second storage account. No system is perfect; if something goes wrong that affects your information, we will tell you promptly.

Changes to this policy

If we change this policy, we will post the new version here with a new date. If a significant change affects how we use information we already hold, we will tell owners by email before it takes effect.

Contact

Questions or requests: hello@stanzainteriors.com, or call (512) 270-6283.

Prouve Inc, doing business as Stanza Interiors, 5900 Balcones Dr Ste 100, Austin, TX 78731-4298.